Shop Manager
Join Our Team as a Shop Manager!
Are you passionate about retail and technology? Do you have a knack for managing operations while ensuring customers enjoy a seamless shopping experience? We are a thriving international grocery store in Northampton, is looking for a dynamic and enthusiastic Shop Manager to take charge of our business operations, including the online app component. If you’re ready to bring your organizational skills, leadership abilities, and tech-savvy expertise to the table, we’d love to hear from you!
Your Role as Shop Manager
As the Shop Manager, you’ll play a vital role in ensuring our business runs smoothly—both in-store and online. This is a hands-on position requiring leadership, problem-solving, and a strong understanding of customer service.
Here’s what you’ll be responsible for:
1. Managing Store Operations:
- Oversee the day-to-day operations of the store, ensuring shelves are stocked, products are fresh, and the shop remains clean and inviting.
- Manage and train team members to deliver excellent customer service and uphold store standards.
- Address customer inquiries and complaints in a professional and solution-oriented manner.
2. Handling the Online Platform:
- Manage the app and website functionality, ensuring products, prices, and availability are always up to date.
- Monitor online orders, coordinate deliveries, and communicate effectively with the delivery team to meet customer expectations.
- Work closely with the website support team to troubleshoot and resolve app-related issues promptly.
3. Inventory Management:
- Track stock levels, order new inventory as needed, and ensure accurate records for both in-store and online inventory.
- Work with suppliers to source the best products for our customers at competitive prices.
4. Business Growth and Marketing:
- Collaborate with the team to implement marketing strategies that drive foot traffic and online engagement.
- Analyse sales trends and customer feedback to identify areas for growth and improvement.
What We’re Looking For
We’re looking for someone who’s not just qualified but truly passionate about making a difference in a growing business. Here are the qualities and qualifications we value:
Skills and Experience:
- Previous experience in retail management or a related role.
- Familiarity with managing online platforms, apps, or e-commerce operations.
- Strong organizational and multitasking skills.
- Excellent verbal communication skills.
Preferred Qualifications:
- A background in grocery or food retail is a plus.
- Knowledge of international products and cultural preferences is highly desirable.
- Proficiency in using tools like Microsoft Office, POS systems, and online order management platforms.
Personality Traits:
- A positive attitude and the ability to inspire and motivate a team.
- Problem-solving skills and a proactive approach to challenges.
- Attention to detail and a commitment to providing exceptional customer experiences.
Why Join Green Mini Mart?
At Green Mini Mart, we believe in supporting our team members and helping them grow. Here’s what you can look forward to:
- Competitive Salary: We offer a fair compensation package based on your skills and experience.
- Professional Growth: Opportunities to learn and grow in a supportive and fast-paced environment.
- Work-Life Balance: Flexible working arrangements to suit your needs.
- Community Impact: Be part of a business that values diversity and serves a vibrant multicultural community.
How to Apply
Are you ready to take on this exciting opportunity? Here’s how to apply:
- Submit your CV and a brief cover letter highlighting your relevant experience and why you’re the perfect fit for this role.
- Email your application to nfoi@greenminimart.uk with the subject line “Shop Manager Application.”
Application Deadline: 28/02/2025
We can’t wait to welcome you to the Green Mini Mart family. Let’s work together to create a shopping experience that brings people together through fresh, high-quality products and exceptional service.
